“The power supply company has signed a ‘handling electricity without proof’ processing agreement with your residential compound. When applying for the charging pile installation business, individuals can submit applications directly through the ‘Online State Grid’ APP.” On May 20, Jiao Hongtao, an employee of State Grid Pingdu Power Supply Company, learned that resident Mr. Liu had requested to apply to install a charging pile. Jiao Hongtao took the initiative to contact him and guided him through the green channel of the “Online State Grid” APP to submit his electricity application through the phone.
As early as February this year, when Jiao Hongtao visited the community, he learned from the community grid officer about the difficulties in handling charging piles in the residential compound. “Our community was built relatively early and did not consider the installation of charging piles. In recent years, many homeowners have had installation needs. Because construction involves public areas and charging safety issues, they need to register and report to the community's property management individually. Then the property management will provide the public announcement results and feedback from other homeowners to the car owners and power supply companies, which is a waste of manpower and material resources,” said Mr. Wang, the property manager of Yuejun Metropolitan Community in Pingdu City.
After learning about the problem, the State Grid Pingdu Power Supply Company took the initiative to communicate with the community property to explore the pilot of a new service model. Owners no longer need to go one by one to the community property to provide proof materials. They can directly submit a power connection application through the “Online State Grid” APP to the power supply company. It not only simplifies the process of electricity but also saves time. This is also a successful practice of the State Grid Pingdu Power Supply Company to explore the grid integration service model actively.
To meet the growing demand for electric vehicle charging among citizens, the company relies on the “urban and rural grid + power grid” collaborative system, organizes power grid personnel and urban and rural community grid personnel to connect, and has signed “handling electricity without proof” agreements with more than 30 residential properties, completing self-use charging pile power supply services for more than 4000 households.
Since the beginning of this year, Pingdu Power Supply Company has actively coordinated and communicated with Pingdu Social Governance Service Center, effectively promoting the integration and co-construction of power supply services and urban and rural community grids, exploring grid integration service models, with the goal of “customer demands do not leave the grid”. Urban and rural grid personnel directly transfer electricity-related needs and power supply issues to the power grid personnel for timely processing, continuously improving the convenience, accuracy, and standardization level of power supply services, continuously enhancing the people’s sense of electricity acquisition and satisfaction, and elevating the happy experience once again.
(By Yang Jiming)
